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FAQ

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Frequently Asked Questions

What do I do if I need care outside of normal business hours?

Established patients may call our after-hours answering service at (800) 726-1035 to speak with the on-call physician.

If I am sick, do I need an appointment or can I walk in?

Patients are seen by appointment only, but same-day appointments are available. Urgent appointments will be scheduled based on the type and severity of the problem. If you have a true medical emergency, call 911.

What health insurance plans do you accept?

We accept most health insurance plans. Please call our office to inquire about a specific plan.

Where are you located?

Please see our Contact Us page.

Do you do blood work at your office?

If blood work is recommended, you will be given a prescription to get it done at an outside center. The results will come back to our office for your physician to review.

How will I be notified of test results?

Patients are typically notified of test results by mail or a phone call. If three weeks have gone by and you have not heard from our office, please call to find out your results. 

How do I get my prescription refilled?

Please have your pharmacy fax a refill request to our office at (407) 303-5820.  Allow 24 to 48 hours for a response.

What is the difference between the faculty and resident physicians?

Faculty physicians at the Center for Family Care are experienced, board-certified physicians dedicated to the in-depth medical training and professional development of resident physicians. They are committed to teaching resident physicians the very latest techniques and treatment methods.

Resident physicians hold a medical degree and practice medicine under the direction and mentorship of the experienced faculty physicians. Upon completion of their advanced training, these physicians are eligible to become board certified.

What is a medical student?

Medical students have completed a bachelor’s degree and are currently enrolled in medical school studying to become a physician. Medical school lasts for four years. In the first two years, medical students spend most of their time in the classroom studying. During their third and fourth years of medical school, they begin training in the clinical setting under close supervision by residents and faculty physicians. If you see a medical student in the office, you will always see a physician as well. This clinical experience is an extremely important part of medical students’ training. And just think, you are helping to educate future doctors!

What is a DO?

A DO is a Doctor of Osteopathic Medicine. In the United States, DOs and MDs can both be fully licensed physicians. Both DOs and MDs complete a bachelor's degree, medical school and a residency program in their specialty. The osteopathic philosophy emphasizes whole person care instead of just treating symptoms or illness. DOs receive extra training in the musculoskeletal system, which gives them an understanding of how illness or injury to one part of the body can affect it as a whole. Although there are DOs in many different specialties, more than half of them practice primary care.